Privacy Policy

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This Privacy Policy explains how GERGANA GEORGIEVA ("we", "us", "our") collects, uses and protects personal data when you visit gerganageorgieva.bg or submit an order enquiry.

1. Information we collect

We collect information you provide directly when you complete the order form (name and telephone number) or the contact form (name, email address and message). We also automatically collect technical data such as IP address, browser type and pages visited via cookies and analytics tools, where you have consented to this.

2. How we use your information

We use your name and telephone number solely to confirm your order and arrange delivery. We use your email address (via the contact form) to respond to your enquiry. Where you have given consent, we use analytics data to understand how the site is used and improve it. We use marketing data (where consented) to serve relevant advertisements.

3. Legal basis for processing

We process order contact data on the basis of contract performance (Article 6(1)(b) UK GDPR). We process analytics and marketing data on the basis of your consent (Article 6(1)(a) UK GDPR). You may withdraw consent at any time via our cookie settings.

4. Sharing of information

We share your delivery address and telephone number with our courier partner solely for the purpose of completing your delivery. We do not sell your personal data. We may share data with analytics providers (Google Analytics) and advertising platforms (Google Ads) where you have consented. These processors are bound by data processing agreements.

5. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption for all connections.

6. Your rights

Under UK GDPR you have the right to: access your personal data; request correction or erasure; object to or restrict processing; request data portability; and lodge a complaint with the Information Commissioner's Office (ICO), which is the supervisory authority for data protection in the United Kingdom. You may contact the ICO at ico.org.uk or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

7. International data transfers

Some of our third-party processors (including Google) may transfer and store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V.

8. Data retention

Order contact data is retained for up to 24 months for customer service and legal compliance purposes, after which it is securely deleted. Analytics data is retained in accordance with Google's standard retention settings.

9. Children's privacy

This website and our product are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18.

10. Third-party services

This website uses Google Analytics to understand site usage, Google Ads Conversion Tracking and Remarketing to measure and optimise advertising, and the Google Maps API to display our location on the contact page. Each of these services may set cookies and process data in accordance with Google's privacy policy. You can manage your consent for these services via our cookie settings.

11. Cookies

We use cookies to ensure the website functions correctly and, where you have consented, to collect analytics and marketing data. Please see our Cookie Policy for full details.

12. Updates to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after an update constitutes acceptance of the revised policy.

13. Contact

For any data protection enquiries, please contact us at info@gerganageorgieva.bg or by post at GERGANA GEORGIEVA, g.k. Hristo Botev-NorthYuzhen, ul. “Krushevo” 9, 4030 Plovdiv, Bulgaria.